I gave up running in Nike shoes a few years ago, but have been using Nike products in the form of shoes, shorts, socks...whatever I needed for running since I was a small child. Now you can imagine how many miles I've spent in Nike products and how much cash has been tossed into the Nike enterprise. That was until now...
I was excited to see that Nike came out with this fantastic little chip that you could put in your shoe and it would tell you how far you'd run and then track it on your very own website. How cool is that! I was stoked, I went out and bought it and was on my way. I was having a blast until I realized that my mile splits weren't quite right, or consistant. Now I would like to think that I am some sort of amazing runner, but you and I both know that I can't sustain a 7:12 pace for 15 miles after a decade break from running. That's just not realistic! So I contacted Nike support, did what they said and it told me I was now running a 10:00 mile! Are you kidding me, also not possible! Never in my life have a run a 10:00 mile!!! And to run a 7:12 followed by a 10:00 did I break my leg?
Ugh, so I contacted customer service, the oh so friendly Mark informed me that Corp would provide a refund. Great! NOT! I called corp and they said I'd have to prove that it was defective and everything I just told you wasn't enough, oh yea and I checked the mileage against both mapmyrun.com and my Garmin Forerunner 405 (which is perfect). Even on short runs it's off, it was once off by 2.5 miles, I mean really! They shouldn't even be able to claim that it tracks your mileage with results like that!
So here's what they came up with: If and only if I can prove it is defective they will replace it with another one...that is also likely defective because the product SUCKS!
OK Nike, nicely done, you SUCK!
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